The Starbucks Experience – Joseph Michelli

5 Principles for Turning Ordinary Into Extraordinary
Eh. I think I have had it with these kinds of books. Another book talking about how awesome the customer service at Starbucks is. Tell me something I haven’t heard. This may have been better if it was just a stapled, bullet pointed list of awesome customer service stories. [...]

Setting the Table – Danny Meyer

I am so annoyed because after reading this book, I wrote this whole long email to Danny Meyer and when I went to go cut and paste it into this post, it’s not in my sentbox. I think Gmail lost it! I am too drained to write it again, but the bottom line is this: [...]