Tag Archives: customer service

The Starbucks Experience – Joseph Michelli

5 Principles for Turning Ordinary Into Extraordinary

Eh. I think I have had it with these kinds of books. Another book talking about how awesome the customer service at Starbucks is. Tell me something I haven’t heard. This may have been better if it was just a stapled, bullet pointed list of awesome customer service stories. Instead it was dressed up in lots of registered trademark Frappuccinos and written by a guy who appears to be pitching himself as a PR rep. Just kind of nothing new, and not worth it.

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